Return Policy
Updated : August 2024
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REFUNDS, CANCELLATIONS, DISPUTES AND CHARGEBACKS
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a. No cancellation or refunds are permitted in Femved.
b. In exceptional cases, User may submit a claim for a refund for a purchase by emailing wecare@FemvedWellness.com and providing a clear and specific reason for the refund request and the exact terms that have been violated. Whether a refund will be provided will be determined by Company in its sole discretion. Refund requests must be submitted within 30 days of purchase.
Payment Responsibility
By choosing to purchase products through a "Buy Now, Pay Later" service or EMI through a 3rd party vendor or bank (“BNPL provider”), you acknowledge and agree that all payment-related matters, including but not limited to payment schedules, processing, and management, are to be handled directly between you and the BNPL provider. Femved Wellness is not responsible for any payment-related issues or disputes arising from your use of the BNPL service. You must contact the BNPL provider directly for any questions, concerns, or disputes regarding your payment plan.
c. Please note that if customer has paid through third-party EMI provider like Simpl, Axio or a bank, customer is liable to make the consequent payment as raised by the concerned lender. Femved Wellness is not responsible in case the customer chooses to discontinue the services.
d. In the case of customer plan cancellations purchased via EMI, Femved Wellness will facilitate the refunds (if applicable) as per the relevant refund policy. The customer is advised to check with the respective bank/issuer offering the EMI how the cancellations or refund will affect the EMI terms and of any pre-closure or interest charges levied on the customer.
e. The EMI facility is being offered by the respective banks to the customer and Femved Wellness has no role to play in the approval, extension, pricing, modification, pre-closure, closure or any matter incidental thereto pertaining to offering of the EMI facility, which is decided at the sole discretion of the bank/lender.
f. The EMI facility being offered by the banks/lender to the customers is governed by the respective terms and conditions of each bank/lender and the customer is advised to approach the bank/lender in case of any complaint, dispute or enquiry about an EMI transaction.
g. Femved Wellness shall not be held liable for any dispute arising out of or in connection with such EMI facility being offered by the respective banks/issuer.